Meter Reading

All meters are read by West Harrison WSC personnel, generally between the 15th and 20th of each month.

If your water meter is enclosed by fencing, you must allow access by a nearby gate in order for the meter to be read (for manual read meters) and for servicing when necessary.  Your water meter is located within a utility easement. When landscaping or fencing your yard, it is important that you maintain enough distance from the meter box to allow us room to work inside the box, should it be necessary.  It is the property owner's responsibility to make sure the meter box is visible and accessible at all times.  Please make sure the area around your meter is mowed and cleared of brush!

How To Read Your Meter

STEP 1   Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a rectangular box, some have blue lids. Most of our boxes have a small reader lid that allows you to see the meter without removing the entire box lid.

STEP 2   Once you open the reader lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the 5/8” x 3/4” meter, each rotation of the dial measures 10 gallons. Read the number display from left to right.  Most people who have service through West Harrison have 5/8” x 3/4” meters.  When reading those meters, you will use the first five digits from the left. The last two numbers on the right are not counted in the meter reading.  Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest hundred gallons used during a billing period.

STEP 3   After determining your meter reading, compare that number to what your bill states as your current reading. This will tell you how much water you have used since the last time we read your meter for billing. If your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.